User Roles and Contexts

If you had previous site administrator experience prior to joining the eThink by Open LMS community, you will notice the Site Administration area has fewer options.

As a client of eThink by Open LMS, you receive full support from us in a managed support model. This means we'll take care of updating and maintaining any settings that could cause critical errors or disruptions to your site. This includes making system setting changes for you, including installing, updating, and configuring plugins; updating your site theme; and managing server-side scheduled tasks. The role you're using is a parallel administrator role called “Client Admin”, which is a more streamlined administrator role. We are contractually obligated to ensure your site is online and performing optimally at all times, and therefore it is important we are involved in any advanced system setting changes. Any major site changes can be requested by opening a new support request (opens in new window) through the Open LMS support portal.

A good example of where the managed support model can be beneficial for clients is changing role permissions. This is a function we do for you. This allows us to offer guidance on any unintended consequences of the proposed change(s), and it puts the burden of filtering through the hundreds of Moodle role permissions on us.

For a full list comparing the capabilities of the Client Admin role to a full a site administrator, please consult the overview attached in this Knowledge Base article.