Tips for Troubleshooting

Logs are activity reports that are available at the site and course levels. These can be extremely useful when troubleshooting issues reported by instructors or learners. In Boost, Logs can be found by clicking the gear icon in the top-right corner of the course home page, selecting More at the bottom, then Logs in the Reports section on the following page. In Fordson, Logs can be found by opening the Course Management Panel and clicking Logs in the User Links column.

To generate a log, you can select any combination of filters, which include group, participant (instructor or learner), date, activity, action, source, or event, then click the "Get these logs" button. 

Example: A common use of Logs is to verify a learner submitted an assignment when they indicated they did. To do that, select the learner in the list of Participants, select the assignment from the list of activities, then click the "Get these logs" button. 

It's also possible to view logs for users at the Site level as well if you have an administrator role. To access the site-level Logs: Go to the Site Administration link in the nav drawer, then the Reports tab, then click Logs. Be sure to select the option with (site) alongside. Select your user and this will show you all activity for that user site-wide, rather than in one particular course.